EFBacked by Entrepreneurs First

Automotive intelligence,
purpose built for fixed ops.

Bayworks automates the admin layer so your team focuses on customers, not paperwork.

See how it works

+ The Problem

Your advisors and techs are working harder than ever. But the service drive still isn't moving faster.

Every day, your team is buried in the same admin work

01

Advisors retype everything

Customer complaints get captured verbally during the walkaround, then retyped into the DMS by hand — word by word, field by field, every single visit.

02

MPI means more paperwork

Techs finish the inspection under the lift, then walk back to a terminal to enter findings one field at a time. The bay sits idle while they type.

03

Warranty chasing is a part-time job

The warranty desk hunts portal status, handles clarification requests, and manually escalates stalled claims — all day, every day, instead of closing ROs.

04

Estimates built from scratch every time

MPI notes get transcribed into an estimate by hand. Op-codes looked up one by one, labor times pulled from memory, parts availability checked separately.

+ Meet Bayworks

Bayworks is your dealership's AI agent — it lives in iMessage, connects to your DMS, and takes over the admin layer so your people can focus on what actually moves the business.

+ Integrations · Works with the tools you already use

CDKGLOBAL
TEKION
∞xtime
myKaarma
CoxAutomotive
keyloop
CitNOWGroup
salesforce
RTC

+ Demo

See it in action

One vehicle, one service visit — every touchpoint, in under two minutes.

Bayworks

Automotive intelligence for dealership operations.

Run your service drive
from your phone

Voice First

Hands free from the
admin work.

Advisors, technicians, parts, and warranty teams hold the iMessage mic and speak. Bayworks drafts the structured entry, shows you exactly what it captured, and waits for your OK before anything touches the DMS. The admin time disappears. The judgment stays with your team.

9:41

Bayworks›

Today 9:41 AM

iMessage

The Dealership's Agent

Ask anything.
Tell it to act.

Bayworks lives on iMessage as your dealership's agent. Ask it the warranty status on any RO, the live parts count at every counter, or yesterday's MPI on a VIN. Then tell it to resubmit a claim, push an approval to a customer, or flag a tech for the next free bay. Read and write, in the app your team already uses.

9:41

Bayworks›

Today 10:14 AM

iMessage

The Service Drive · End to End

How it works

Bayworks listens during the walkaround, writes a complete complaint into the DMS, and surfaces the vehicle's prior advisories so the tech walks into the bay already informed. The advisor never touches a keyboard.

Customer Intake · 11:08 AM

Advisor: J. Patel · RO #48271 · 2022 BMW X5 · 42,189 mi

Customer said

"There's a grinding sound when I brake, mostly at low speeds pulling into the driveway. Started about a week ago."

Captured · Complaint Field

Customer states grinding noise from front brakes during low-speed stops. Onset ~7 days ago. Replicated in lot at <15 mph.

Vehicle Context · pulled live

Last service
03/14 · Oil + filter
Prior advisory
Front pads at 4 mm
Customer history
4 visits · 18 months
Warranty
CPO · 12 mo / 12k remaining
Advisor typed nothing. Tech reads the full complaint in 3 seconds.

Techs speak findings mid-inspection. Bayworks parses every measurement, applies OEM-spec thresholds for status codes, and auto-attaches photos to the RO. 23 of 23 points done, no tablet, no taps.

Multi-Point Inspection · 23 / 23 points

Tech: M. Rodriguez · Bay 6 · 11:32 AM · hands-free

Brakes

Front Pads

3 mm · min spec 4

Replace

Rear Pads

6 mm

Monitor

Front Rotors

Scored, 26.1 mm

Replace

Tires

FL / FR

5/32 · 5/32

OK

RL / RR

7/32 · 7/32

OK

Fluids & Power

Brake Fluid

220 ppm copper

Flush

Battery

12.4 V · 720 CCA

OK
3 photos auto-attached · all measurements thresholded by OEM spec

Flagged MPI items become a complete estimate in one step: correct op-codes, OEM book times, live parts availability, loyalty discount, tax, completion ETA, and loaner status. Advisor reviews, sends.

Estimate · Built from MPI

RO #48271 · for advisor review

R&R Front Brake Pads + Rotors

BRK-001 · 1.5 hr · OEM parts in stock

$487.00

Brake Fluid Flush

FLD-008 · 0.5 hr · DOT 4 LV

$89.00

Coolant Service

FLD-014 · 0.4 hr · OEM-spec only

$76.00
Subtotal$652.00
Loyalty discount (8%)-$52.16
Tax (8.45%)$50.71
Customer pays$650.55

Completion ETA

Today · 4:15 PM

Loaner

Ready · key F-12

A line-item approval goes out over iMessage. The customer approves or declines each item, leaves notes, and gets a real-time ETA. The bay never goes idle while the advisor plays phone tag.

iMessage · Sent to Customer

Sarah K. · 11:42 AM · Read 11:46

Hi Sarah, here are the four items we found on your X5. Tap to approve or decline each.

Front Brakes + Rotors

Approved 11:46

$487

Brake Fluid Flush

Approved 11:46

$89

Coolant Service

Skip · last shop did it

$76

Road Test & Verify

Approved 11:46

$32

Customer note · 11:47

"Need it back by 5 if possible."

Round trip4 min · bay never idle

Techs ask by voice and get answers in seconds with cited sources. Bayworks pulls from the OEM service portal, surfaces any TSB that supersedes the standard spec, and tracks what the floor is asking about.

Tech Voice Query · Bay 6

M. Rodriguez · 12:18 PM · answered in 7 sec

Asked

"Torque spec for the front strut mount bolts on a 2022 X5?"

Bayworks answered

129 Nm (95 lb-ft), torque-to-yield. Replace bolts after removal.

› OEM TIS · Procedure 31 33 020

› TSB 31-15-22 · supersedes standard spec

› Repair Info · Section M, page 14

Related queries · last 7 days

Strut top mount P/N · M. Rodriguez

Camber spec, front · J. Chen

Coolant capacity, N57 · D. Brooks

Tech never left the bay. No portal hunting, no missed TSBs.

Cause and correction are rewritten into OEM-compliant warranty language and submitted clean. Then Bayworks owns the follow-up: chasing the warranty desk, replying to clarification requests, and escalating stalled claims until they pay.

Three C's · Warranty Submitted

RO #48271 · OEM-compliant · 3:47 PM

C1

Complaint

Customer states grinding noise from front brakes during low-speed stops. Replicated below 15 mph.

C2

Cause

Front brake pads worn to 3 mm (min spec 4 mm). Both front rotors scored beyond service limit per OEM SI B34 03 21.

C3

Correction

Replaced front brake pads (P/N 34-11-6-888-457) and rotors (P/N 34-11-6-883-481). Bled system, road-tested. Noise resolved.

Bayworks owns the follow-up

Chasing OEM warranty desk

ETA 4d

Replying to clarification requests

auto · cited

Escalating stalled claims

after 7d idle

47

active claims

8

escalated · this wk

4

paid · today

+ Control

You stay in control,
always.

You're not handing over control. You're gaining a reliable teammate that never misses a step and never acts without your say-so.

01

Your SOPs, your way

Bayworks learns your DMS workflow, your complaint language, and your warranty submission requirements — then executes them exactly as trained, every time.

02

Approval at every step

Set Bayworks to suggest or auto-execute at each stage. Nothing writes to the DMS without a human confirmation unless you've explicitly cleared it.

03

Full audit trail

Every action Bayworks takes — every field it writes, every claim it submits, every message it sends — is logged with who, what, when, and why.

04

Human review for exceptions

Bayworks handles routine work automatically and surfaces anything unusual for your team to review before anything moves forward.

+ Use Cases

One AI agent.
Every role.

Bayworks adapts to every part of your service drive without changing how anyone works.

For Service Directors & Fixed Ops Managers

Win more revenue from the same bays.

Run a leaner operation without adding headcount or replacing your DMS. Every decision stays with your team — Bayworks handles the coordination work in between.

For Advisors, Techs & Warranty Desks

Get out of admin and back to your craft.

Stop retyping, stop chasing portals, stop playing phone tag. Bayworks writes the DMS, chases the claims, and keeps customers moving through approval.

+ Testimonials

Built for the service drive
from day one

“Our advisors stopped fighting the DMS and started talking to customers again. Repair orders that used to take fifteen minutes of typing now close in under a minute of voice. CSI is up, and the floor finally feels calm.”

Marcus Allen

Service Director · Stonebridge BMW · Charlotte

62%

less advisor admin time

+ FAQ

Built with you,
for your store.

Bayworks is a custom build for each dealership, not a stock product. Here are the things teams tend to ask before we get started.

We work directly with your team to map your fixed ops workflow, your DMS configuration, your warranty submission requirements, and the messaging tools your customers and staff already use. The deployment is a custom build for your dealership, not a stock SaaS install. We sit with your advisors, technicians, parts counter, and warranty desk to tune the agent to how your store actually runs, and we keep iterating with you after go-live.

Pricing is custom and usage-based, shaped around the scope of what we build with you. A single-store deployment focused on advisor and tech voice capture looks different from a multi-rooftop build that includes parts coordination, warranty admin, and OEM portal integration. After a scoping conversation we put together a proposal that scales with the value Bayworks is actually creating on your service drive. You pay for what your team uses, not for seats sitting idle.

CDK, Reynolds & Reynolds, Tekion, Dealertrack, Xtime, myKaarma, Keyloop, Salesforce Automotive Cloud, and the major OEM warranty portals, among others. If your stack includes something we have not connected to yet, building that integration is part of the deployment. The agent reads from and writes to every system your team currently touches, so nobody is copying data between tabs.

Most dealerships see a working voice loop on the service drive in two to four weeks. Full coverage across customer intake, MPI, estimate, approval, repair knowledge, and warranty typically lands inside eight weeks. We pilot on a couple of bays first, tune to your team's vocabulary and your OEM's compliance requirements, then expand floor-wide once the workflow is steady.

Almost nothing. Advisors and technicians keep doing what they already do, just out loud, and the agent writes the structured data into the DMS for them. Customers and stakeholders get messages on iMessage where they already are. The only new interface is a clean dashboard for management and the warranty desk that shows everything Bayworks has captured across the floor.